New paint defect identification tool from AkzoNobel

New paint defect identification tool from AkzoNobel

Body shops deal with paint repairs on a daily basis and today’s modern vehicles often have very refined and intricate finishes in which even minor flaws are not acceptable. There are occasions when a painter encounters a problem with his finished work; and when this happens, the resolution is frequently reworked, costing both the technician and the installation a lot of time and money. Although many experienced painters are quite capable of determining why a particular problem has occurred, it is not uncommon for certain areas of the repair and refinishing process to be overlooked and the true root cause not to be properly identified. identified so that future occurrences can be eliminated. AkzoNobel recognized this need and created a free, comprehensive and easy-to-use defect identification reference tool: the Paint Defect ID Tool.

FenderBender caught up with Greg Askew, Technical Services Specialist for AkzoNobel, to learn more about AkzoNobel’s new mobile app, why it was developed, and how it can help painters eliminate paint finish problems. According to data collected by AkzoNobel: 75-80% of paint problems are due to preparation process issues, 15-25% result from application errors and 2-5% can be attributed to poor selection of products. With these numbers in mind, only a small fraction of refinish problems are determined to be due to the paint products themselves. Recognizing the importance of this data and the effect it can have on customer profitability, AkzoNobel decided to create the Paint Defect ID tool.

When designing this tool, AkzoNobel placed emphasis on a simple interface that could quickly provide information on how to correct the problem in question, while offering data on the possible root cause of the observed defect. Ultimately, this provides the opportunity to rectify the root cause of the problem, eliminating costly rework in the future.

Because AkzoNobel thought carefully about the best way to use the tool, they made the Paint Defect ID app free and easily accessible on smartphones. To launch the tool, simply click on, which takes you to the app’s home page. Using a smartphone, technicians can either take a picture of their paint defect for comparison; or, if they already know their paint defect, they can scroll through the full list and go straight to the information page. Once there, the technician can read simple descriptions on how to fix the problem and determine why the problem occurred, thus preventing the problem from reoccurring.

This mobile app was specifically designed to be quick and easy to use so employees can work efficiently to determine the issue, why it happened, and how to fix it. AkzoNobel was motivated to provide an easier alternative to flipping through multiple pages of documents or online documents while endlessly searching for information on causes and solutions. As a result, the easy-to-use process of AkzoNobel’s Paint Defect Identification Tool eliminates wasted time and allows refinish technicians to learn while quickly getting back on track.

AkzoNobel’s Paint Defect Identification Tool can help shops achieve greater profitability by helping to eliminate future paint problems and rework while simultaneously increasing employee skills. When using the Paint Defect ID tool, employees can teach themselves how to identify their specific paint defect, how it was caused, and how to fix it. The Paint Defect ID tool was designed to help expand the knowledge of shop workers, so why not take the opportunity to learn while simultaneously decreasing the paint errors that are so costly? Choose AkzoNobel’s Paint Defect Identification Tool to help increase profits, productivity and knowledge, too.

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